Ajman civil defence revealed a rate of 99.4% on the staff using electronic and smart services, according to the results' indicators during the annual half of 2019 which has been issued by civil protection & safety department. The qualitative leap jumped during the three years at the rate of 69%. The using rate reached 2017, 30.6% and 2018 reached 91.4%
Brigadier Abdul-Aziz Ali Al Shamsi, Ajman civil defence director general stated, that the directorate is keen to achieve the ministry of interior's vision, and its diligent endeavor to upgrade the electronic and smart services quality. Keen to reduce the service providing time and facilitate them to the customer's happiness.
Brigadier Al Shamsi assured that this achievement comes within the directorate framework of endeavoring to upgrade the services provided to the customers, its keenness to continue the development of institutional scopes of works to harmonize with the wise leadership instructions for the Emirates Vision 2021, aiming that the Emirates to be one of the best country in the world at its gold jubilee.
From her side, 1st Lt. Muna Otman Al Nuaimi, customer service center head, pointed that the objective of developing the electronic site of the directorate and the smart services is to facilitate the access of the same at anytime and anywhere to harmonize with the state's instructions on the transformation towards " Smart Government", provide services to the people around the clock and any location they should be available at.
1st.lt. Al Nuaimi indicated that the directorate shall continue to enhance its customers happiness relying on measuring those rates periodically, setting suitable development plans, following up the implementation of the same, measure continuously the effect rate, simplifying and facilitate the procedures and improve the users' experience towards each service